This page is only for the inquiry of a RMA No.
With this you can return your hardware for repair.
Unfortunately technical inquiries cannot be answered here.
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| 1.
How
to get an exchange... ( Hardware only ) |
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First check with your dealer if he has the possibility
to directly exchange your product.
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You have to request an RMA number before to send your
defective product back for exchange to our Service department
(see form below )
Please fill out the form completely and correctly, since
only then a fast handling is possible. You find the serialnumber
on a label stuck on the hardware ( board or box ).
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Shipping cost is at the customer's charge. Pinnacle will
pay the return shipping cost.
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Please join a letter to your shipment with your RMA number,
with your full address, including a copy of your invoice,
your warranty card and a full description of the problem.
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In order to get a faster exchange, we thank you to only
send the hardware to the address which will be given to
you with the RMA number (by email).
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2.
Important !
- Please
only return the board (or the box). Don't send packaging,
CD-ROM, manuals etc... . Packaging will not be returned.
- Pinnacle
can only guarantee the faulty product.
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If the cable is also defective, please include it in your
shipment, with a mention on your letter.
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Pinnacle will directly ship an equivalent product after
receipt of the product, without packaging.
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Please keep the shipment document of your new product.
It will act as warranty.
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If your product should be out of warranty, we hand the
repair order to the Company
Teleplan Repair 2000 GmbH
-Pinnacle/Avid Service
Robert-Bosch-Str. 11-13
D 25451 Quickborn
Germany
They will send you a cost estimate, from which you can
see the costs of several procedure possibilities.
Important
:
If you refuse the reparation cost and ask to get the
product back, you will be invoiced with 23,-- €
for handling plus shipment cost.
If you should decide to scrap the product, no further
costs arise for you.
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| Click
here if you live in North America (USA and Canada) |
| Click
here if you live in Europe |
| Click
here if you live in Asia or Australia |
| Click
here if you live in Latin America or South America |
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